OTTY Returns Centre

We’ve tried hard to make OTTY the perfect mattress, and while it suits thousands of happy customers, we fully understand that a one-size-fits-all mattress can’t be right for everyone. Because of this, we have implemented a 100-night trial policy. This allows you to test the OTTY in the comfort of your own home for more than three months.

If the OTTY isn’t quite right or if you don’t feel as though you’re receiving the full benefits, simply read the instructions below, fill out your details and we’ll arrange collection and offer you a full refund.

Full Returns Policy

Before you return

We just have a couple of small tips you should probably know and try before returning your OTTY.

Firstly, have you given your mattress enough time? Technology in mattresses has developed hugely over the last few years – especially in hybrids, which combine the finest spring technology and quality memory foam. Because of this, it can take up to 28 days for your body to adjust to the new mattress sensation.

We do also say it can take a week or so for the mattress to fully expand. Of course, we understand how a bad night’s sleep can affect your day, so we’d only ask you to sleep on the mattress for at least 28 days if you can.

Secondly, it’s important that the mattress has been properly maintained to ensure the layers are offering you complete comfort and support. For this, try rotating the mattress once a month for time your mattress is in your home to help the layers settle evenly.

Finally, there may be a slight odour when you open your mattress. Don't worry if this is the case - your OTTY is completely safe to sleep on, and our foam has been certified by both EUROPUR and CertiPUR. The smell will usually air out within a day or two.

I want to return my mattress

If you have decided you want to return your OTTY mattress, enter your details below and follow the instructions.

Please make sure you enter your order number including the #OT and the email address used when placing the order.
If you have any issues, please speak to our online agents using the chat module, or call us on 0330 111 2222.

Return my mattress