Original Hybrid
@ottysleep
A considered bedroom setup built around OTTY's flagship hybrid mattress.
Want to chat? Call us 01133 202 490
Cookies Policy
Last updated: 7 October 2026
This policy explains how OTTY Sleep Ltd (“OTTY”, “we”, “us” or “our”) uses cookies and similar technologies on otty.com, why we use them and how you can control them.
Please also read our Privacy Policy for information about how we handle personal data and your data protection rights.
What are cookies
Cookies are small files stored on your computer, phone or other device when you visit a website. They help a website remember information about your visit, such as your basket or cookie preferences.
We also use similar technologies, such as pixels, tags and browser storage, which can store or access information on your device. In this policy, “cookies” includes these technologies where relevant.
First party cookies are set on our website’s domain. Third party cookies are set on another organisation’s domain. A cookie on our domain may also be used by a third party, so the domain alone does not tell you who receives the information.
Session cookies usually last until your browser session ends. Persistent cookies remain for a specified period unless you delete them earlier.
Why we use cookies
Our cookie settings group cookies into the following categories.
| Category | What they do | Your choice |
|---|---|---|
| Strictly necessary cookies | Enable essential functions, such as keeping your basket, signing in, completing checkout, protecting the website and recording your cookie choices. | Always active where needed to provide the service you request. |
| Functional cookies | Support optional features, such as enhanced personalisation and live chat. | You can accept or reject these cookies. Some optional features may be unavailable if you reject them. |
| Performance cookies | Help us understand visits, traffic sources and how people use the website, so we can improve it. | You can accept or reject these cookies. |
| Targeting cookies | Support personalised advertising, advertising measurement and understanding which campaigns lead to visits or purchases. Advertising partners may recognise your device across websites. | You can accept or reject these cookies. You may still see advertising if you reject them, but it will not be personalised using these cookies. |
We ask for your consent before using optional functional, performance or targeting cookies. Strictly necessary cookies do not require consent where they are essential to provide a service you have requested.
Cookies and providers
Our website uses Shopify to operate the online store. Other providers identified in our cookie settings include the following.
Shopify - Store functions, checkout, privacy preferences and website analytics. The consent requirement depends on the purpose of the particular cookie.
Google - Website analytics and advertising, including conversion measurement.
LiveChat - Optional customer chat functionality.
Meta Facebook, Microsoft Bing, TikTok and Pinterest - Advertising, campaign measurement and recognising visitors or their interests, depending on the service and cookie.
Cookies and similar technologies can collect information such as a device or browser identifier, your IP address, pages visited, referral sources and interactions with products or advertisements. These identifiers can be personal data even if they do not contain your name.
Advertising partners may combine information from our website with information from their own services or other websites to personalise advertising. Our cookie settings identify the providers associated with each cookie.
Cookie details and durations
For the detailed cookie declaration, open Cookie settings, expand a category and select Cookies details. This shows each cookie’s name, provider, domain, purpose and retention period.
Different cookies have different lifetimes. The expiry of a cookie is separate from how long information collected using it may be kept. Please see our Privacy Policy for further information about personal data retention.
The cookie declaration may change when we add, remove or update services on the website.
How to manage your choices
When you first visit, you can accept all optional cookies, decline them, or open Preferences to choose individual categories. In the preferences panel, you can use Reject all, Accept all, or select your preferred categories and choose Save preferences. Simply browsing the website or closing the notice does not give consent to optional cookies.
You can change your choices or withdraw consent at any time using Cookie settings on this page or in the website footer. Turn off the optional categories you no longer want and save your preferences, or choose Reject all. This stops future use of those optional technologies through our website. Withdrawal does not affect the lawfulness of processing that took place before you withdrew consent.
Your choices normally apply to the browser and device you are using. You may need to make them again if you use another browser or device, clear browser storage or delete the cookie that remembers your choices.
Cookie choices are separate from email or SMS marketing preferences. Use the unsubscribe option in a marketing message or contact us to change those preferences.
Browser controls
Most browsers let you view, block or delete cookies through their settings. Check your browser’s help pages for instructions.
Blocking or deleting strictly necessary cookies may prevent parts of the website from working properly, including your basket, login or checkout. Rejecting optional cookies through our cookie settings should still allow you to browse our products and place an order.
Changing your consent settings does not necessarily remove cookies already stored by other websites or third parties. You can use your browser controls to remove these.
Changes to this policy
We may update this policy to reflect changes to the website, the technologies we use or legal requirements. The date above shows when it was last updated. Where required, we will ask for fresh consent before using cookies for a new purpose.
Contact us
If you have questions about cookies or your personal data, please contact OTTY Sleep Limited:
- Email: michal@otty.com
- Post: Unit 1, Nano Park, Pickering Street, Leeds, LS12 2BJ
- Company number: 10301123
You can also raise a concern with the UK Information Commissioner’s Office at ico.org.uk.
