FAQs Around Christmas & NY

When will my order arrive if placed after your cut off time?

We will be routing some orders in between Christmas and New year, on the 27-29th of December, and there is a chance you will be offered those dates by our courier. Failing that, deliveries will resume back to normal, on the 2nd of January.

What are your operating hours during Christmas & New Year?

We will be running a reduced service during the festive period, to allow all our team to celebrate and rest.

We will be back at work between 9AM and 1PM on 27-29th of December to clear out any queries from the previous days.

If you have emailed us after midday on the 22nd of December, it is likely that we will not respond until the 27th.

We will be shipping orders until 11AM on the 22nd of December, then again by 11AM on the 27-29th of December, and return back to normal on the 2nd of Jan. Delivery dates will normally start 3-5 working days after the shipping date.

What happens with my trial during the festive period?

If you are looking to return your product to us during the festive period, you are still required to contact us by email, within your trial period - however, if we run over the end date due to our team not getting back to you on time, we will extend your trial and still accept your return, in the new year. We will not extend the trial unless you contact us within the time required.

Delivery dates

While our couriers should still be delivering within 3-5 working days from the date of shipping the order, due to the higher shipping volumes and the potential delays on the road we encounter every year due to adverse weather, we advise to allow up to 7 working days during this time, to receive your product. The process for receiving your booking calendar link is the same, but the available dates might be slightly later than expected.