Your mattress will arrive rolled and airtight. Your box will
also include OTTY brochure, a cutting tool to easily unpack your mattress (take
care when using this!), and a neutral-coloured bag which can be used to protect
the mattress when transporting it or returning it. 

1) Take your box straight to your bedroom and lie it on the floor to lift the mattress out of the box. 

2) Take your cutting tool and glide it along the plastic, angling it away from the mattress to avoid any potential damage.

3) Once you remove the plastic cover from the mattress, place the mattress on your bed frame with the OTTY logo at the bottom of the bed and being able to read the logo. We then recommend that you let your mattress rise for 4 hours before using it. 

In the meantime, don’t forget to recycle the box.

4) Then voila, you’re ready to have a great night's sleep!

We do recommend that you rotate it once a month for the first 12 months, especially if you are sleeping alone or with a partner whose weight is much different from yours. This will help to spread the weight out evenly and ensure longevity of the mattress. Do not flip the mattress, this will void the warranty.

Aura & Original

You can remove the mattress cover and this can be machine washed at a maximum temperature of 40 degrees, but please do not tumble dry.

Pure & Pure Plus

You can remove the top cover, we recommend dry cleaning only. If necessary you can spot clean however do not get the mattress excessively wet as this will damage the foam and void any warranty.

All boxed mattresses come with a 100-night trial. If you're not
100% satisfied, get in touch and we'll collect it and offer a full refund. The
email to request a return must be received and acknowledged within your 100-nights. Your 100 night trial starts from the date of delivery.

If for any reason the mattress is not for you, simply email returns@otty.com with your order number and we'll begin the returns process. The team will email you instructions on how to return your mattress, please wait for instructions before proceeding.

All mattresses are covered by a 10 year warranty, for further details on this please see: https://otty.com/pages/terms-conditions

If you suspect a fault with your mattress please email cs@otty.com and they'll email instructions on how to proceed.