Aftercare

Mattresses

Inside the mattress box

Your mattress will arrive rolled and airtight. Your box will
also include OTTY brochure, a cutting tool to easily unpack your mattress (take
care when using this!), and a neutral-coloured bag which can be used to protect
the mattress when transporting it or returning it. 

How to unbox your mattress

1) Take your box straight to your bedroom and lie it on the floor to lift the mattress out of the box. 

2) Take your cutting tool and glide it along the plastic, angling it away from the mattress to avoid any potential damage.

3) Once you remove the plastic cover from the mattress, place the mattress on your bed frame with the OTTY logo at the bottom of the bed and being able to read the logo. We then recommend that you let your mattress rise for 4 hours before using it. 

In the meantime, don’t forget to recycle the box.

4) Then voila, you’re ready to have a great night's sleep!

Rotating your mattress

You need to rotate your mattress once a month, for the first 6 months. Please rotate from head to toe do not flip it. If you do not rotate the mattress as recommended for the first 6 months, your warranty will become void.

Cleaning your mattress

Aura & Original

You can remove the mattress cover and this can be machine washed at a maximum temperature of 40 degrees, but please do not tumble dry.

Pure & Pure Plus

You can remove the top cover, we recommend dry cleaning only. If necessary you can spot clean however do not get the mattress excessively wet as this will damage the foam and void any warranty.

Trial

All boxed mattresses come with a 100-night trial. If you're not
100% satisfied, get in touch and we'll collect it and offer a full refund. The
email to request a return must be received and acknowledged within your 100-nights. Your 100 night trial starts from the date of delivery.

Returns

If for any reason the mattress is not for you, simply email returns@otty.com with your order number and we'll begin the returns process. The team will email you instructions on how to return your mattress, please wait for instructions before proceeding.

Warranty

All mattresses are covered by a 10 year warranty, for further details on this please see: https://otty.com/pages/warranty

If you suspect a fault with your mattress please email cs@otty.com and they'll email instructions on how to proceed.

Pillows

Cleaning your Pillow

Adjustable Pillow

Once you have removed the memory foam filling, the outer cover can be washed at 40°.

Deluxe Pure Pillow

The cover can be removed and washed at 40 degrees. Please don't wash the memory foam middle though.

Trial

Pillows come with a 14 day trial from date of delivery. Please keep your packaging.

Returns

Pillows can be returned within 14 days, as long as you have the original packaging. The return of your pillows is at your expense. If you wish to return your pillows please email returns@otty.com, and the returns team will email instructions to you. Please don't proceed until you've had the instructions.