Below you can find all the information you need to enjoy and care for your OTTY mattress. If you need further assistance, please contact us directly.

Mattress Care

Inside The Mattress Box

Your mattress will arrive rolled and airtight. Your box will
also include OTTY brochure, a cutting tool to easily unpack your mattress (take
care when using this!), and a neutral-coloured bag which can be used to protect
the mattress when transporting it or returning it. 

How To Unbox Your Mattress

1) Take your box straight to your bedroom and lie it on the floor to lift the mattress out of the box. 

2) Take your cutting tool and glide it along the plastic, angling it away from the mattress to avoid any potential damage.

3) Once you remove the plastic cover from the mattress, place the mattress on your bed frame with the OTTY logo at the bottom of the bed and being able to read the logo. We then recommend that you let your mattress rise for 4 hours before using it. 

In the meantime, don’t forget to recycle the box.

4) Then voila, you’re ready to have a great night's sleep!

Rotating Your Mattress

We do recommend that you rotate it once a month for the first 12 months, especially if you are sleeping alone or with a partner whose weight is much different from yours. This will help to spread the weight out evenly and ensure longevity of the mattress. Do not flip the mattress, this will void the warranty.

Cleaning Your Mattress

Aura, Original & Firm

You can remove the mattress cover and this can be machine washed at a maximum temperature of 40 degrees, but please do not tumble dry.

Pure & Pure Plus

You can remove the top cover, we recommend dry cleaning only. If necessary you can spot clean however do not get the mattress excessively wet as this will damage the foam and void any warranty.


All boxed mattresses come with a 100-night trial. If you're not
100% satisfied, get in touch and we'll collect it and offer a full refund. The
email to request a return must be received and acknowledged within your 100-nights. Your 100 night trial starts from the date of delivery.


If for any reason the mattress is not for you, simply email with your order number and we'll begin the returns process. The team will email you instructions on how to return your mattress, please wait for instructions before proceeding.


All mattresses are covered by a 10 year warranty, for further details on this please see:

If you suspect a fault with your mattress please email and they'll email instructions on how to proceed.

Accessories Care

Cleaning Your Pillow

Adjustable Pillow

Once you have removed the memory foam filling, the outer cover can be washed at 40°.

Deluxe Pure Pillow

The cover can be removed and washed at 40 degrees. Please don't wash the memory foam middle though.


Pillows come with a 14 day trial from date of delivery. Please keep your packaging.


Pillows can be returned within 14 days, as long as you have the original packaging. The return of your pillows is at your expense. If you wish to return your pillows please email, and the returns team will email instructions to you. Please don't proceed until you've had the instructions.