We do recommend that you keep the mattress for at least 14 days before contacting us to send it back. The mattress will mould to your body and if it is different from what you had before, it may take some time to get used to.
We do offer a 100 night trial as outlined in our Terms & Conditions page so if you do decide to send the mattress back to us, simply go to the Contact Us page and send us a message. You can also speak to us via the online chat window.
We will arrange for a special protective cover to be sent to you to cover the mattress. Once you have received it and prepared the mattress for pick up, we will arrange a convenient time and date for our courier to come and collect it.
Once the item arrives back in our warehouse, it will be thoroughly checked by our staff and as long as it is in a good, reasonable condition, we will refund the price you paid back to you.
If you purchased using a deal or a discount code and decide to return the mattress, you will also be required to return any free items you have received as part of the deal, or purchase them at the retail price of the items at the time of return.
In case of the product developing a defect, it is under 10 year warranty and we will replace it for you upon confirmation of the defect.
Size Exchange Process
If you have ordered a mattress and a different size has arrived, we will be able to replace it for you based on certain factors.
If you have ordered the incorrect size and realised before the item is shipped, we will be able to simply change the order to the correct size and only charge / refund the difference in price. Please simply notify one of our customer service team and they will arrange that for you.
If you have already received the item ad realised that it is the wrong size before opening it, please inform us and we will be able to arrange collection and deliver the correct mattress. If the mattress was delivered incorrectly out of our fault, we will replace it for you for free. If you ordered the incorrect mattress, we will need to charge you a re-delivery and return fee which is £70.
If you have received and opened the mattress so that it can not be resold, we will need to give that mattress away and so the costs to return an already opened one would be £100. Again, if this was done out of our fault, we will cover all the costs.
For any further information, please contact our customer services via the online chat, or call 0330 111 2222.