We do recommend that you keep the mattress for at least 14 days before contacting us to send it back. The mattress will mould to your body and if it is different from what you had before, it may take some time to get used to.
We do offer a 100 night trial as outlined in our Terms & Conditions page so if you do decide to send the mattress back to us, simply go to the Contact Us page and send us a message. You can also speak to us via the online chat window.
We will arrange for a special protective cover to be sent to you to cover the mattress. Once you have received it and prepared the mattress for pick up, we will arrange a convenient time and date for our courier to come and collect it.
Once the item arrives back in our warehouse, it will be thoroughly checked by our staff and as long as it is in a good, reasonable condition, we will refund the price you paid back to you.
If you purchased using a deal or a discount code and decide to return the mattress, you will also be required to return any free items you have received as part of the deal, or purchase them at the retail price of the items at the time of return.
In case of the product developing a defect, it is under 10 year warranty and we will replace it for you upon confirmation of the defect.