Terms & Conditions
OTTY Price Match Promise
1) OTTY price match promise is a scheme offered to our customers to match the price of any comparable mattress* including discounts offered by the competitors at the time. We believe OTTY is the best value product and offers the best product at the best price, so to set this in stone, this scheme has been put in place.
2) To apply for this, simply speak to our agents (available via Online Chat 7 days a week, 9AM - 11PM) either via online chat or email, providing proof of the online price that you are comparing to OTTY, ideally via a link to a competitors' website, or a discount code provided by them. Our agents will send you a special link to purchase at the same price as the competitor product.
3) A proof of the competitor price has to be provided in order for OTTY to match the price. The proof has to be verifiable at the time of the comparison and can include :
a) A link to a competitor website (with the discount available)
b) A discount code provided by the competitors (active at the time of comparison)
We will not accept screenshots or emails from the competitors as proof and will not price match to external marketplaces like Amazon or eBay, or in store prices from individual retailers (as opposed to branded stores and websites).
We also will not price match against any 3rd party coupon sites or affiliate sites offering codes for competitors.
The price match can only be claimed against UK competitors and excludes factory outlets, home shopping channels, auction sites, market places and any "closing down" or insolvency sales.
Typographical errors shall not apply. The price being matched has to be a genuine price and not an error.
The price being matched must be inclusive of VAT.
4) *Comparison will be done on matching products in terms of quality, depth and layer make-up and must be new stock.
OTTY Original Mattress can be compared to the below mattresses. Using the Double size, prices correct as of 25.02.2021:
- Simba Hybrid - £559
- Eve Premium - £948
- Emma Hybrid - £769
- OTTY Original - £419.99
OTTY Aura Mattresses, with 1,000 pocket springs can be price matched to all of the mattresses above as well as the ones below. Using the Double size, prices correct as of 25.02.2021:
- Eve Original - £489
- Emma Original - £421.85
- OTTY Aura - £349.99
We may at our agent's discretion, compare against other similar mattresses (in terms of depth and layer structure), but hold no responsibility to compare to every mattress available online.
5) At times where a comparison from a competitor includes free products, we will offer products available on our website as free gifts to match the offer. The RRP of the product will be classed as the discount value.
6) The price comparison supersedes any other offers available on the OTTY website at the time.
7) The price comparison is not available when paying with finance.
8) The cost of delivery may not be matched