We do not usually have time frames on our offers although the discount codes may change.
We do recommend you secure yourself any free pillows offer at your nearest convenience however as we have been known to sell out due to huge demand before.
Yes, we offer 30 day trial on the pillows when purchased alone, but the returns costs (£7.50) are due for payment by the customer.
When purchased with the mattress, they are free to return and under 100 night trial, same as the mattress.
We all have our own habits and are all different.
The OTTY Mattress is made to provide perfect support and comfort to the user and will mould to your body shape with time, so that it can be perfect for you.
We have sold many mattresses and have had reports of people sleeping on them on their side, stomach and back (as well as a bunch of other unique positions!) and they are all equally happy with the comfort they receive from their OTTY.
Yes, even though the OTTY mattress cover is removable and washable, we do recommend that you use a mattress protector or a fitted bed sheet to sleep on. It just makes the washing process easier!
Any standard bed sheet or mattress protector will be suitable.
The OTTY cover is fully removable and machine washable.
To remove the cover, open the zip at the bottom of the mattress and remove the cover.
You can disconnect the bottom part from the sides & top, if you prefer to wash them separately.
We recommend washing at maximum temperature of 40ºC as anything above could result in shrinkage of the cover.
We only recommend tumble drying at low heat settings, for the same reason.
OTTY will not replace a cover which has been shrunk and does not fit the mattress.
Like anything new, the OTTY mattress may have a slight odour when first opened. After all it was tightly sealed in a plastic wrap before we delivered it! But don’t worry - this will disappear in a day or two. We recommend leaving the window open in the bedroom while the mattress is expanding for the first day or two, after which the smell should be gone. Some people love the smell and miss it when it goes!
The smell is a standard odour created by foam and memory foam products and is not harmful or toxic in any way.
We don’t recommend using it upside down.
This is because we designed the OTTY mattress so that you sleep with the Cool Blue Gel layer on top. We did this to maximise your comfort, disperse more heat and extend the product’s lifespan.
However, we do recommend turning the mattress head to toe once a month for the first year to keep it in great condition for longer.
The OTTY Mattress is the perfect solution for you.
OTTY Cool Blue Gel infused memory foam will ensure you remain cooler for longer and the Air Flow system circulates fresh air throughout the mattress at night, removing the excess heat.
Our mattress has been tried and tested by thousands of customers and loved for it's cooling properties.
We call this the motion transfer, when the right side of the mattress is affected by movements on the left side (or vice versa). OTTY's unique structure of spring & foam combination, minimises motion transfer and ensures that you are not affected by your partners movements at night.
In practice, you would not wake up when your partner gets in bed late at night, or gets up early in the morning, while you remain in bed!
We usually don't recommend the OTTY for any children under the age of 2, unless sleeping with parents.
This is to ensure the safety of the baby at night and of course tending to their many needs!
While we do not currently offer a baby cot or a children's mattress, the Single fits perfectly for most children up to the age of 16.
You'll be pleased to know that our OTTY Mattress is perfectly safe for pregnant women to use. For your peace of mind, there are absolutely no harmful chemicals in our mattresses and they'll provide the much needed comfort and support to get the maximum amount of sleep possible before the baby arrives.
Our mattress is ideal for pregnant women to sleep on. It is built intelligently to allow for any body shape or size and to maximise comfort and support, so it will adjust to your body as you go through the pregnancy and will offer some (well deserved) great, restful sleep.
Even though we are not medical professionals and have not done any direct medical testing, we’ve received an overwhelming response from those suffering from back and joint aches and pains!
All studies and science aside, the best and most reliable testimonials for the improvements with the quality of sleep and lowering the aches and pains in the morning, are listed on our Facebook and Trust Pilot pages, directly from our customers!
Our mattress has been designed and created to suit the majority of the population and because there is so much more to a mattress than just soft or firm, we often avoid placing it on a soft - firm scale.
It is crucial to know how much support a mattress is going to give you, what precautions have been made to ensure comfort and longevity and also whether you are going to overheat or not while sleeping.
On top of that, it is also important to allow the mattress to wear in, as similarly to a good pair of shoes, it will take some time to reach its perfect comfort levels.
After stating all that, we class OTTY as medium firm, around 7.5 on a scale of 1 - 10, with 1 being soft and 10 being firm.
The OTTY mattress is 25cm deep. We found this the perfect depth for most standard bed frames, while still packing in enough goodness to offer a great night's sleep for years!
It fits most standard fitted sheets.
Our factory pours their own foam and have one of the most rigorous quality control procedures in the world. The foam is fully tested for each batch and classed as non-harmful and non-toxic. It is also fully hypo-allergenic.
Of course. The OTTY mattress has been fully approved by UK test houses for the FIRA certification.
While we do not recommend smoking in bed for a number of reasons, the OTTY mattress is completely fire retardant.
When you first receive your new OTTY mattress, it is important that you give it time to wear in - like a brand new pair of shoes! This is important, not only because you have been sleeping on something completely different for the past few years (or more!), but also because the mattress itself, having been tightly packed into its packaging, will need time to fully expand and soften up, achieving it's optimum comfort and support.
The materials used in the mattress are still taking time to fully take shape and to achieve their full, final firmness.
As you move around in your sleep, or stay in one position, the foam and springs around you will adjust and after the initial few weeks, adjust to your body.
We do recommend that you rotate it once a month for the first few months, especially if you are sleeping alone or with a partner whose weight is much different from yours. This will help to spread the weight out evenly and ensure longevity of the mattress.
If you have ordered a mattress and a different size has arrived, we will be able to replace it for you based on certain factors.
If you have ordered the incorrect size and realised before the item is shipped, we will be able to simply change the order to the correct size and only charge/refund the difference in price. Please simply notify one of our customer service team and they will arrange that for you.
If you have already received the mattress, there will be an admin fee of £30 to collect and replace the mattress. The difference in price will be refunded or will need to be paid.
For any further information, please contact our customer services via the online chat, or call 0330 111 2222
The size exchange process (unless our fault) will invalidate your 100 night trial.
If you have selected our 2 man delivery with old mattress collection, the old mattress has to be ready for collection, stripped from bedding and off the bed, for when the delivery team arrives.
The delivery team will take your new OTTY mattress upstairs for you, into the room of your choice and will collect the old mattress from there too. They will bring a special bag for the mattress, wrap it up and take it away.
The delivery team will NOT unpack your new mattress however and will not place it on the bed for you.
The team will need to have a clear and safe way upstairs and into the room of choice and if they deem it unsafe to be able to deliver, they may reject to do it.
Yes, our 2 man premium delivery team can collect your old mattress and recycle it, at the same time as delivering your new one. Simply select the relevant option at checkout and pay the £30 fee, we will take care of the rest.
Hold your horses! While we always operate a tight quality control over our processes and partners, including our warehouse and couriers, some mistakes can occur. Whether it be a human error or an act of God - a flat tire, traffic jam, or simply someone sticking the wrong label on the box, these things do happen - although very rarely - sometimes resulting in the goods arriving with you later than expected.
We recommend you DO NOT remove your old mattress before our mattress arrives and is ready for use.
We will also not compensate you for any inconvenience or costs that arise from you doing so, in case the mattress arrives late or there are other delivery issues.
Yes, you can have your mattress delivered at any point in the future. Simply place your order and speak to one of our team members. Provide them with your name or order number and the date you would like it delivered and they will take care of the rest.
You can contact us via the online chat or by email.
The beige bag is just a mattress cover used for transporting the mattress.
We recommend keeping it safe somewhere as it may come useful in the future.
Please do not use it as a mattress protector or sleep on it, it is for transportation and protection purpose only.
We currently offer 0% (Interest Free) credit for up to 12 months, using a third party provider (DivideBuy).
The cost of the facility is fully covered by OTTY and is completely free to use for you. There will be no other fees further down the line, unless a payment is missed as per the agreement with DivideBuy.
You can also pay off the instalments quicker at no additional costs.
For full T&Cs, please visit the agreement T&Cs page before completing the order with DivideBuy. This can also be requested from their customer support staff afterwards.
Your first instalment is payable on completion of your order. In some instances, you may be required to pay a deposit based on a combination of your credit score, size of order and number of instalments selected. All the information is presented to you before the order is finalised and there is no obligation to complete the order if you are not happy with the offer.
Sure, our finance approval rate is 96% and as they are a lender themselves and do not work with a bank, they can be much more flexible in offers for finance. If your credit rating is lower or your have missed some payments and are marked as increased risk, DivideBuy may ask for a deposit, will offer shorted term only, or require a guarantor.
Yes, once the mattress has been returned and the return approved by our returns team, we will inform the finance company and any payments made towards your purchase will be returned and the Direct Debit cancelled.
Do not cancel your Direct Debit yourself before the application is cancelled, as this could cause a missed payment and could result in a negative mark being left on your credit score.
The mattress has to be returned in good, reasonable condition.
That means no stains, rips or damage to the mattress or the cover.
We always recommend you take a picture of the mattress before it leaves your home, but it will be inspected on return into our warehouse also, prior to the refund being processed.
All returns need to be inspected by our team and once approved a refund will be authorized and processed within 5 - 10 business days. The time to actually receive the refund in your bank account may vary due to your payment method and your bank's processing time.
There is a range of processes and destinations for our returned mattresses.
Once they are returned, our staff inspect them thoroughly to determine its quality, it is then either sorted into Rejuvenated returns, charity returns or complete waste returns.
Rejuvenated models are cleaned and resold to our selected partners.
Charity returns are handed over to our local charities.
Waste returns, although very few, are used either for tearing apart on our stressful days, or simply handed over to the recycling plants.
The trial is an extended returns period during which you can get full use of your OTTY mattress and decide whether it is the right mattress for you. We're confident that you will fall in love with your OTTY but if that it not the case, we will arrange the collection and give you a full refund.
Our full returns procedure is outlined below.
Payment will need to be taken before the delivery of the mattress.
The mattresses are compressed by a huge 5 tonne machine, vacuum packed and sealed by another specialistic machine in the factory. It is then rolled and put inside the box.
Once you open the mattress at home, it will take a few hours to expand, then once it has reached its full size, it will be impossible for a human being to put it back into the box. We will give you the mattress for free if you can send us a video of you doing it successfully!
If your mattress arrives in a box, it is brand new.
This limited guarantee extends to mattresses manufactured by OTTY Sleep LTD. (“OTTY ”) and purchased directly from OTTY or OTTY authorized retailers (the “Mattresses”). Some parts of this limited guarantee also extends to covers sold with Mattresses (“Mattress Covers”). Mattresses are designed to work on a firm, solid-surface, on a bed base that is structurally capable of supporting the weight of the Mattress and user(s).
This limited warranty does not cover the following:
A normal increase in softness of the foam pressure-relieving material which does not affect the pressure-relieving qualities of the Mattress.
Comfort preference beyond the 100 day risk free trial period.
Physical abuse or damage to the structure and/or cover material, including but not limited to, burns, cuts, tears, liquid damage, or stains; provided, that the Defect is caused by such abuse or damage.
Replacement of any non-defective pieces in the OTTY sleep system (for example, if you purchase a mattress with multiple components and only one component is defective, then we will only replace the defective component). Any mattress (whether manufactured by OTTY or not) sold by resellers who are not authorised retailers of OTTY.
Mattresses sold “as-is”, “rejuvenated”, “reconditioned”, “used”, “comfort return”, “returned”, “previously owned”, or any other similar wording indicating that the Mattress is not “new” or of “first quality”, or has previously been purchased or used by another consumer.
In the event of a Defect, OTTYs sole and exclusive liability and your sole remedy under this limited guarantee will be, at OTTYs option, to provide a repaired or replacement Mattress or Mattress Cover, subject to your fulfillment of “Your Responsibilities” below. Replacement Mattress Covers may be provided in a color different from the Mattress Cover you originally purchased
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